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Last Updated: November 25, 2009
Resume also available with salary history

Extensive project management experience in creating successful, cost effective solutions on time and on budget, including a tracking system eventually sold to a large package delivery company, and current employer’s internal virtualization effort.

Responsibilities include hands on management of all IT infrastructure, in addition to:

• Defining and maintaining standards and procedures for information and technology systems
• Defining and enforcing network security policies and procedures
• Planning and implementing additions, deletions and major modifications to the technology infrastructure in coordination with corporate leadership
• Managing and coordinating all SEO and SEM initiatives for customer facing e-commerce sites
• Responsible for IT staffing and training on a company-wide basis
• Overseeing the management of corporate help desk activities and resolving escalated issues
• Establishing and building relationships with vendors and business partners in conjunction with corporate leadership
• Overseeing all IT-related purchasing and budget usage; developing budgets in conjunction with accounting
• Representing and speaking for the department and its work

Managed the network, telecom, and Windows / Intel infrastructure of a half-billion dollar international company, with accomplishments including, but not limited to:

• Designed, built and implemented Windows network infrastructure
• Led migration from Windows NT to Windows 2000 to Windows 2003 NOS environments
• Personally migrated organization from Exchange 5.5 to Exchange 2000 to Exchange 2003
• Created, trained, and supervised support and network engineering team
• Configured and maintained LAN / WAN environment based on Cisco routers, HP ProCurve switches, and Windows NT / 2000 / 2003 servers running Citrix Metaframe, MS Exchange, IIS and ISA Server
• Managed and maintained MSSQL and MySQL servers
• Defined and enforced network security policies and procedures
• Implemented and maintained real time monitoring of circuit, router, and server health
• Interfaced with telecom providers for ordering, provisioning, and troubleshooting of services, including voice, LD, frame, IPVPN, and VoIP
• Created and implemented disaster recovery policies and procedures
• Created and implemented IS inventory procedures to track hardware and software licensing
• Managed high availability network operations, including intrusion detection and incident response
• Reduced departmental spending by over $400,000 annually

ViaWest Internet Services - Phoenix, AZ
Senior Systems Administrator
September 1995 - January 2001

Executed network and sales engineering responsibilities for regional Internet service provider, such as:

• Administered a web farm of Microsoft IIS 4.0 and 5.0 web servers hosting over 400 domains, including configuration, security, and permissions
• Performed sales calls to provide technical information to sales team and prospective customers
• Installed, configured, and administered Windows based DNS, DHCP, WINS and RAS servers
• Configured and administered 3Com Total Control and Cisco AS5200 NAS devices
• Installed, configured, and administered Microsoft Exchange collaboration servers, > 200 users
• Installed, configured, and administered Rockliffe MailSite E-mail servers, > 5000 users
• Consulting – designed and installed network and application infrastructure delivered by Microsoft based software solutions and Cisco routers for external clients
• Designed, administered, maintained and supported the company’s Arizona regional web site
• Performed hardware and software troubleshooting, specifically Cisco routers, Foundry and Riverstone switches, HP and Compaq servers, as well as several other hardware platforms
• Performed tier 3 technical support

Computer One Training - Phoenix, AZ
Application Training Instructor (Independent Contractor)
April 1997 - January 1999

• Provided classroom instruction on computer hardware and software applications
• Prepared lessons using provided courseware
• Performed consultation services for staff and clients
• Performed routine tasks pertaining to LAN management

WinTech Computer Services - Tempe, AZ
PC Technician
May 1996 - June 1997

• Assembled and configured IBM compatible PCs
• Installed and configured operating systems (DOS, Windows, Windows NT)
• Installed peripheral components and drivers
• Troubleshooting of hardware and software issues
• Performed on-site technical support and end-user instruction
• Dealt comfortably with all position and knowledge levels of end users

• A.A.

• Currently Attending (B.B.A. in Management Information Systems, Spring 2010)

Certifications

• MCSE 2003 (2008)
• MCSA 2003 (2008)
• CompTIA Network+ (2008)
• CompTIA A+ (2008)
• MCSE NT 4 (1999)
• MCP (1999)

Individual Tests

• Microsoft 70-298: Designing Security for a Windows Server 2003 Network (2008)
• Microsoft 70-294: Planning, Implementing, and Maintaining a Windows Server 2003 Active Directory Infrastructure (2008)
• Microsoft 70-293: Planning and Maintaining a Windows Server 2003 Network Infrastructure (2008)
• Microsoft 70-291: Implementing, Managing, and Maintaining a Windows Server 2003 Network Infrastructure (2008)
• Microsoft 70-290: Managing and Maintaining a Windows Server 2003 Environment (2008)
• Microsoft 70-270: Installing, Configuring, and Administering Microsoft Windows XP Professional (2008)
• CompTIA N10-003: Network+ (2008)
• CompTIA 220-602: A+ Technician (2008)
• CompTIA 220-601: A+ Essentials (2008)
• Microsoft 70-210: Installing, Configuring and Administering Microsoft Windows 2000 Professional (2001)
• Microsoft 70-067: Implementing and Supporting Microsoft Windows NT Server 4.0 (1999)
• Microsoft 70-073: Implementing and Supporting Microsoft Windows NT Workstation 4.0 (1999)
• Microsoft 70-068: Implementing and Supporting Microsoft Windows NT Server 4.0 in the Enterprise (1999)
• Microsoft 70-087: Implementing and Supporting Microsoft Internet Information Server 4.0 (1999)
• Microsoft 70-088: Implementing and Supporting Microsoft Proxy Server 2.0 (1999)
• Microsoft 70-058: Networking Essentials (1998)

Arizona Internet Professionals Association