Joseph King - Technology Enthusiast
 

Resume of:

Joseph King
(623) 688-8860 - Google Voice
(623) 606-7655 - Mobile

MCSE  MCSE  MCSE



E-mail: joseph.king@joking.net
Web Site: http://www.joking.net

Download in .pdf format here.
Last Updated: January 2014
Resume also available with salary history

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Professional Profile

I am a proven information technology leader, with both a management and client service background. Passionate and energetic, I have over 15 years hands-on success in the technology field. I am experienced in network engineering, LAN/WAN administration, systems administration, data management and security, sales engineering, web analytics / usability, and business intelligence.

I specialize in aligning IT with the needs of business and excel at translating complex technical concepts to allow executive leadership to make well informed decisions. I have been responsible for managing all aspects of technology operations for a multi-national organization with entirely internal IT staff. I also managed all customer facing systems for an e-commerce company. I am particularly strong in my ability to select, train, and retain, self-motivated, customer-oriented employees. I am a multi-disciplinary leader and team builder with repeated success in building high performance teams.

I have extensive project management experience in creating successful, cost-effective solutions on time and on budget. Some examples include a product tracking system eventually sold to a large package delivery company, an entirely in-house virtualization effort, design and implementation of an in-house NOC, disaster recovery and uninterrupted uptime for a logistics company after losing HQ to a tornado, and finally, a Lotus Notes to Exchange 2010 migration for a publicly traded, HIPAA compliant organization.
 

Employment History

SimonMed Imaging - Phoenix, AZ
Director, Information Technology
June 2012 - Present

Responsibility for strategy development and service delivery for SimonMed's national IT infrastructure. These services span a variety of disciplines including: Business relationship, service quality, portfolio, project management; Organization planning and integration change management; ERP (RIS), CRM, and collaborative services; Desktop computing and internal help desk support; server, database, LAN/WAN, storage, consolidation, continuity, and virtualization.

  • Performed original needs assessment to allow IT to deliver services in line with organizational requirements
  • Reorganized infrastructure to move away from office based to datacenter centric configurations
  • Introduced SAN based, high availability storage to medical imaging systems (PACS)
  • Developed standardized IT process and procedures, SLAs, DR and HA strategies
  • Integrated three different regional acquisitions to SimonMed network and systems
  • Project management of integrations with EMR platforms of the referring physician base
  • Management of internal and offshore software development teams
  • Instituted SimonMed's first set of formal IT policies

Universal Background Screening - Phoenix, AZ
Director of Information Technology
Mar 2011 - Jun 2012

Responsibilities include hands on management of IT infrastructure, procedures, and personnel. Additionally:

  • Developed corporate IT process and procedures, SLAs, DR and HA strategies
  • Designed and implemented corporate virtualization intiative
  • Project management of integrations with 3rd party applications
  • Management of software development team
  • Completed the unfinished Exchange 2010 migration initiated before my arrival
  • Upgraded AD infrastructure
  • Redesigned network and server infrastructure
  • Instituted real time monitoring of systems and performance
  • Measurement of IT synchronization with business needs

Mesa Community College - Mesa, AZ
Adjunct Faculty
Jan 2011 - Present

Microsoft instructor (MST155DA MST157DA, and MST158DA) for Network Academy program. Functions including:

  • Prepares syllabus and materials in support of Microsoft certification courses in adherence with institutional guidelines
  • Delivers lectures and provides hands-on instruction to students
  • Maintains student records as prescribed by the district, and assists in the resolution of academic issues
  • Performs lesson planning, rapport establishment, testing and evaluation
  • Brings valuable, real-world vocational experience to the community college environment personnel

The I.T. Workshop - Gilbert, AZ
Senior Microsoft Engineer
Sept 2010 - March 2011

Systems engineering (technology and line of business consulting) for SMBs via IT outsourcing. Responsibilities included design, implementation and administration of Windows and networking infrastructure, ERP systems, and back office infrastructure. Specific accomplishments included:

  • Support of clients using various versions of Microsoft Exchange and Microsoft SQL
  • Support of clients using various versions of Windows Server 2003 and 2008 / R2
  • Support of clients using Microsoft Small Business Server 2003 and 2008
  • Implementation of two factor authentication based security systems using RSA (EMC) and Juniper appliances
  • Migration of clients from physical to virtual environments
  • Business continuity and disaster recovery planning for clients
  • End user training and systems documentation
  • Created and implemented managed services best practice plan
  • Created procedures to allow managed support of OS X based clients

Wright Medical Technology, Inc. (WMGI) - Memphis, TN
Senior Systems Administrator
Jan 2010 - Sept 2010

Responsibilities included administration of Windows and networking infrastructure, in addition to

  • Technical lead of migration from Lotus Notes to Microsoft Exchange 2010
  • Implementation of Microsoft Forefront Threat Management Gateway (TMG) 2010
  • Performed AD and DNS cleanup to resolve persistent domain and name resolution issues in multi forest environment
  • Trained colleagues in administering Microsoft Exchange
  • Implemented real-time monitoring for all IT infrastructure, not just operations group systems
  • Assisted in administration of large Windows server farm, primarily in VMware
  • Created and maintained end user documentation for IT (primarily messaging and backup) services

Warehouse 86 / Bidtopia Online Auctions - Memphis, TN
Vice President, Information Technology and Service
Sept 2003 - Jan 2010

Responsibilities included hands on management of all IT infrastructure and personnel, in addition to:

  • Defined and maintained standards and procedures for information and technology systems
  • Defined and enforced network security policies and procedures
  • Designed and implemented VPN based remote office systems
  • Designed and implemented disaster recovery solution
  • Responsible for IT staffing and training on a company-wide basis
  • Managed Windows Server 2008 upgrade / implementation
  • Managed migration from DeskNow to Microsoft Exchange 2003, and later 2007
  • Planned and implemented miscellaneous additions, deletions and modifications to the technology infrastructure in coordination with corporate leadership
  • Managed and coordinated all SEO and SEM initiatives for customer facing e-commerce sites
  • Oversight of corporate helpdesk activities and resolved escalated issues
  • Supervised customer service department in addition to internal facing helpdesk
  • Established and maintained relationships with vendors and business partners in conjunction with corporate leadership, oversight of all IT-related purchasing with budget responsibility; developed budgets in conjunction with accounting
  • Represented and spoke for the department and its work

WinCup Holdings, Inc. - Phoenix, AZ
Network Manager
January 2001 - July 2006

Managed the network, telecom, and Windows / Intel infrastructure of a half-billion dollar international company, with accomplishments including, but not limited to:

  • Designed, built and implemented Windows network infrastructure
  • Led migration from Windows NT to Windows 2000 to Windows 2003 NOS environments
  • Personally migrated organization from Exchange 5.5 to Exchange 2000 to Exchange 2003
  • Created, trained, and supervised support and network engineering team
  • Configured and maintained LAN / WAN environment based on Cisco routers, HP ProCurve switches, and Windows NT / 2000 / 2003 servers running Citrix Metaframe, MS Exchange, IIS and ISA Server
  • Managed and maintained MSSQL and MySQL servers
  • Defined and enforced network security policies and procedures
  • Implemented and maintained real time monitoring of circuit, router, and server health
  • Interfaced with telecom providers for ordering, provisioning, and troubleshooting of services, including voice, LD, frame, MPLS, and VoIP
  • Designed, tested, and implemented disaster recovery policies and procedures
  • Created and implemented IS inventory procedures to track hardware and software licensing
  • Managed high availability network operations, including intrusion detection and incident response
  • Reduced departmental spending by over $400,000 annually

ViaWest Internet Services - Phoenix, AZ
Senior Systems Administrator
September 1995 - January 2001

Executed network and sales engineering responsibilities for regional Internet service provider, such as:

  • Administered a web farm of Microsoft IIS 4.0 and 5.0 web servers hosting over 400 domains, including configuration, security, and permissions
  • Performed sales calls to provide technical information to sales team and prospective customers
  • Installed, configured, and administered Windows based DNS, DHCP, WINSand RAS servers
  • Configured and administered 3Com Total Control and Cisco AS5200 NAS devices
  • Installed, configured, and administered Microsoft Exchange collaboration servers, > 200 users
  • Installed, configured, and administered Rockliffe MailSite E-mail servers, > 5000 users
  • Consulting – designed and installed network and application infrastructure delivered by Microsoft based software solutions and Cisco routers for external clients
  • Designed, administered, maintained and supported the company’s Arizona regional web site
  • Performed hardware and software troubleshooting, specifically Cisco routers, Foundry and Riverstone switches, HP and Compaq servers, as well as several other hardware platforms
  • Performed tier 3 technical support as required

Computer One Training - Phoenix, AZ
Application Training Instructor (Independent Contractor)
April 1997 - January 1999
  • Provided classroom instructionon computer hardware and software applications
  • Prepared lessons using provided courseware
  • Performed consultation services for staff and clients
  • Performed routine tasks pertaining to LAN management

WinTech Computer Services - Tempe, AZ
PC Technician
May 1996 - June 1997
  • Assembled and configured IBM compatible PCs
  • Installed and configured operating systems (DOS, Windows, Windows NT)
  • Installed peripheral components and drivers
  • Troubleshooting of hardware and software issues
  • Performed on-site technical support and end-user instruction
  • Dealt comfortably with all position and knowledge levels of end users

Pizza Hut, Inc. - Phoenix, AZ
Restaurant Manager
Jan 1987 - July 1995

Performed duties commensurate with restaurant manager position, including

  • Managed facilities with over $1,400,000 annual revenue and supervised staff levels of up to 65 employees
  • Consistently met or exceeded sales, revenue, and customer service goals
  • Performed administrative functions such as reviewing profit and loss statements, monitoring expenses and maintaining inventories
  • Hired and trained staff in company policy compliance, customer service initiatives, environmental and health standards, and other standards as set out by PHI
  • Specialized in “turn-around” of high opportunity restaurants
  • Performed duties as Area Training Instructor, including orientation and initial training of all new employees, as well as follow up of in-unit training throughout area
 

Education

The University of Memphis - Memphis, TN
  • Bachelor of Business Administration (BBA) with major in Management Information Systems
Glendale Community College - Glendale, AZ
  • AA

Certifications

  • MCSE 2003 (2008)
  • MCSA 2003 (2008)
  • CompTIA Network+ (2008)
  • CompTIA A+ (2008)
  • MCSE NT 4 (1999)
  • MCP (1999)

Individual Tests

  • Microsoft 70-298: Designing Security for a Windows Server 2003 Network (2008)
  • Microsoft 70-294: Planning,Implementing, and Maintaining a Windows Server 2003 Active Directory Infrastructure (2008)
  • Microsoft 70-293: Planning and Maintaining a Windows Server 2003 Network Infrastructure (2008)
  • Microsoft 70-291: Implementing, Managing, and Maintaining a Windows Server 2003 Network Infrastructure (2008)
  • Microsoft 70-290: Managing and Maintaining a Windows Server 2003 Environment (2008)
  • Microsoft 70-270: Installing, Configuring, and Administering Microsoft Windows XP Professional (2008)
  • CompTIA N10-003: Network+ (2008)
  • CompTIA 220-602: A+ Technician (2008)
  • CompTIA 220-601: A+ Essential(2008)
  • Microsoft 70-210: Installing, Configuring and Administering Microsoft Windows 2000 Professional (2001)
  • Microsoft 70-067: Implementing and Supporting Microsoft Windows NT Server 4.0 (1999)
  • Microsoft 70-073: Implementing and Supporting Microsoft Windows NT Workstation 4.0 (1999)
  • Microsoft 70-068: Implementing and Supporting Microsoft Windows NT Server 4.0 in the Enterprise (1999)
  • Microsoft 70-087: Implementing and Supporting Microsoft Internet Information Server 4.0 (1999)
  • Microsoft 70-088: Implementing and Supporting Microsoft Proxy Server 2.0 (1999)
  • Microsoft 70-058: Networking Essentials (1998)
 

Technologies

Hardware Platforms

PC based servers and workstations, Comtrol Rocketport devices, Digi Multiport serial devices, 3Com Total Control NAS (Network Access Server), Cisco AS5200 NAS, Cisco 1600, 1700, 2500, 2600, 2800, 4700, 7200 series routers, HP ProCurve switches, Juniper firewalls, RSA SecurID Appliances, Watchguard Firebox appliances

PC / Server Components

Installation / configuration of: motherboards, processors, RAM, hard drives, optical drives, NICs, sound cards, video cards, modems, printers, scanners, tape drives, tape carousels, SCSI controllers, Optical controllers, NAS, SAN

Operating Systems

MS-DOS 6.22, MS Windows 3.1/95/98/ME, MS Windows NT 4.0 Server and Workstation, MS Windows 2000 Server and Professional, MS Windows Server 2003 and XP Professional, MS Windows Server 2008, MS Windows Server 2008 R2, Windows Vista, Windows 7, Windows 8, MS Small Business Server, Ubuntu Linux, Mint Linux, Oracle Unbreakable Enterprise Linux

Virtualization

VMware Fusion, Parallels, Oracle VirtualBox, MS Hyper-V, VMware ESX, ESXi, vSphere, Oracle Virtual Server

Web Development Tools

Notepad, Norepad ++, TextWangler, MS FrontPage, MS Expression, Adobe Dreamweaver

Web Analytics and Marketing

Google Adwords, Google Analytics, Google Webmaster Tools, Linkshare, AWStats, Analog

Desktop Publishing and Graphics Software

Adobe PhotoShop, Eye Candy, Paint Shop Pro, MS Publisher, MS Image Composer

Network Systems

Checkpoint Firewall-1, MS Proxy Server, MS ISA Server 2000 / 2004 / 2006, Forefront Threat Management Gateway (TMG) 2010, Watchdog Firebox

Messaging and Collaboration

Microsoft Exchange 5.0 / 5.5 / 2000 / 2003 / 2007 / 2010, Rockliffe MailSite, Openwave Post.Office, Solinus MailFoundry, Waterford MailMeter

Productivity Software

Adobe Acrobat, MS Office Suite, StarOffice, OpenOffice, MS Visio, MS Project

Customer & Process Management / Social Communities

Kayako SupportSuite, Footprints, SysAid, phpBB, Labtech, Connectwise
 

Memberships

HTML Writers Guild

Arizona Internet Professionals Association

The League of Professional System Administrators

 
References Professional references include both colleagues and former supervisors, and are available upon request

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