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Last Updated: August 28, 2008
Resume also available with salary history

I am currently happily employed, so while I am open to new opportunities, any offer would be in competition with my existing employment. My primary goal here is side or contract work, to continue to allow me to use my talents and experience in as wide a range of environments as possible. I prefer the greater Memphis area, but reasonable travel is acceptable.

• Defines and maintains standards and procedures for information and technology systems.
• Defines and enforces network security policies and procedures.
• Plans and implements additions, deletions and major modifications to the technology infrastructure in coordination with corporate leadership.
• Holds responsibility for IT staffing and training on a company-wide basis.
• Oversees the management of corporate help desk activities and resolves escalated issues.
• Establishes and builds relationships with vendors and business partners in conjunction with corporate leadership.
• Oversees all IT-related purchasing and budget usage; develops budgets in conjunction with accounting.
• Represents and speaks for the department and its work.

Managed the network, telecom, and Windows / Intel infrastructure of a half-billion dollar international company, with accomplishments including, but not limited to:

• Designed, built and implemented Windows network infrastructure
• Led migration from Windows NT to Windows 2000 to Windows 2003 NOS environments.
• Personally migrated organization from Exchange 5.5 to Exchange 2000 to Exchange 2003
• Created, trained, and supervised support and network engineering team.
• Configured and maintained LAN / WAN environment based on Cisco routers, HP ProCurve switches, and Windows NT / 2000 / 2003 servers running MS Exchange, IIS and ISA Server.
• Managed and maintained MSSQL and MySQL servers
• Defined and enforced network security policies and procedures.
• Implemented and maintained real time monitoring of circuit, router, and server health.
• Interfaced with telecom providers for ordering, provisioning, and troubleshooting of services, including voice, LD, frame, IPVPN, and VoIP.
• Created and implemented disaster recovery policies and procedures.
• Created and implemented IS inventory procedures to track hardware and software licensing.
• Managed high availability network operations, including intrusion detection and incident response.
• Reduced departmental spending by over $400,000 annually.

ViaWest Internet Services - Phoenix, AZ
Senior Systems Administrator
September 1995 - January 2001

Executed network and sales engineering responsibilities for regional Internet service provider, such as:

• Administered a web farm of Microsoft IIS 4.0 and 5.0 web servers hosting over 400 domains, including configuration, security, and permissions.
• Performed sales calls to provide technical information to sales team and prospective customers.
• Installed, configured, and administered Windows based DNS, DHCP, WINS and RAS servers.
• Configured and administered 3Com Total Control and Cisco AS5200 NAS devices.
• Installed, configured, and administered Microsoft Exchange collaboration servers, > 200 users.
• Installed, configured, and administered Rockliffe MailSite E-mail servers, > 5000 users.
• Consulting – designed and installed network and application infrastructure delivered by Microsoft based software solutions and Cisco routers for external clients .
• Designed, administered, maintained and supported the company’s Arizona regional web site.
• Performed hardware and software troubleshooting, specifically Cisco routers, Foundry and Riverstone switches, HP and Compaq servers, as well as several other hardware platforms.
• Performed tier 3 technical support.

Computer One Training - Phoenix, AZ
Application Training Instructor (Independent Contractor)
April 1997 - January 1999

• Provided classroom instruction on computer hardware and software applications
• Prepared lessons using provided courseware
• Performed consultation services for staff and clients
• Performed routine tasks pertaining to LAN management

WinTech Computer Services - Tempe, AZ
PC Technician
May 1996 - June 1997

• Assembled and configured IBM compatible PCs
• Installed and configured operating systems (DOS, Windows, Windows NT)
• Installed peripheral components and drivers
• Troubleshooting of hardware and software issues
• Performed on-site technical support and end-user instruction
• Dealt comfortably with all position and knowledge levels of end users

• Associate of Arts Degree

• Currently Attending (MIS)

Certifications

• MCSE 2003 (2008)
• MCSA 2003 (2008)
• CompTIA Network+ (2008)
• CompTIA A+ (2008)
• MCSE NT 4 (1999)
• MCP (1999)

Individual Tests

• Microsoft 70-298: Designing Security for a Windows Server 2003 Network (2008)
• Microsoft 70-294: Planning, Implementing, and Maintaining a Windows Server 2003 Active Directory Infrastructure (2008)
• Microsoft 70-293: Planning and Maintaining a Windows Server 2003 Network Infrastructure (2008)
• Microsoft 70-291: Implementing, Managing, and Maintaining a Windows Server 2003 Network Infrastructure (2008)
• Microsoft 70-290: Managing and Maintaining a Windows Server 2003 Environment (2008)
• Microsoft 70-270: Installing, Configuring, and Administering Microsoft Windows XP Professional (2008)
• CompTIA N10-003: Network+ (2008)
• CompTIA 220-602: A+ Technician (2008)
• CompTIA 220-601: A+ Essentials (2008)
• Microsoft 70-210: Installing, Configuring and Administering Microsoft Windows 2000 Professional (2001)
• Microsoft 70-067: Implementing and Supporting Microsoft Windows NT Server 4.0 (1999)
• Microsoft 70-073: Implementing and Supporting Microsoft Windows NT Workstation 4.0 (1999)
• Microsoft 70-068: Implementing and Supporting Microsoft Windows NT Server 4.0 in the Enterprise (1999)
• Microsoft 70-087: Implementing and Supporting Microsoft Internet Information Server 4.0 (1999)
• Microsoft 70-088: Implementing and Supporting Microsoft Proxy Server 2.0 (1999)
• Microsoft 70-058: Networking Essentials (1998)

Arizona Internet Professionals Association